Good Help Is Hard To Find

One of the most important aspects of our legal practice is "customer service." Often times, when we are having interviews with prospective clients, the client asks "what makes you better than the public defender?" or "what makes you better than Attorney Z?". Sometimes the question is as direct as "Attorney Y told me my case would be dismissed if I paid her fee, can you guarantee that result?".

The last question is easy to answer: if an attorney ever "guarantees" a result based on a fee, turn and run the other direction!! Those other questions are harder to answer. Certainly, some attorneys are better than others; for the most part though, what you are "buying" when you hire an attorney is not a guaranteed result, but a relationship with an advocate and counselor at-law to help you through one of the most stressful times of your life. You want that person to be experienced, reliable, open, honest, and--most importantly--responsive to your needs. Essentially, an attorney is not going to be "better" than another attorney; rather, that attorney will be "better for you." You and your attorney should have a good chemistry and you should be comfortable with that attorney guiding you through the criminal process.

At Moran and Heim, we strive to cultivate a great working relationship with our clients by making sure they are well-informed and comfortable with their criminal cases. That means not only taking the time with each client to ensure there is no confusion about the big things (like the charges, the defenses and the penalties), but to take the stress out of the little things as well (how to get to court, what to wear, where to park). We really believe that attention to detail must start at the "front of the house," which is why your phone call will be answered by an actual person, your e-mail will be promptly returned, and your questions will be answered.

The "front of the house" is our Office Manager Kaylin and our Paralegal Therese. They really are that "hard-to-find good help." Both excel at their jobs and keep our clients AND attorneys on track while always being helpful, polite, and accomodating. They are the ones who are the face of the firm and embody the customer service that sets Moran and Heim apart from the attorney that lets your call go to voicemail and calls you back when it's convenient for him. That attention to detail and extra effort to go the extra step is what sets Moran and Heim apart!

So, when a prospective client asks "why are you better than Attorney Z?", the short answer is "customer service."

To schedule an initial consultation to talk about your criminal, DUI, or DWAI case, call 719-636-9250 or visit our website at www.moranandheim.com.